CREDITS

1. What is a credit?

A “credit” is a predetermined amount of money placed into your account which is used to pay for conference calls placed through DLC Conferencing.

2. Where do I go to purchase a credit?

To purchase credits, visit the “My Account” home page and choose the option “Add to Balance”.

3. What credit denominations are available for purchase?

Credits are available for purchase in increments of $50. The minimum purchase is $50.

4. What currencies do you accept for credit payment?

You may purchase credits in Canadian Dollars (CAD)

5. What methods of payment do you accept?

You may purchase a credit through a credit card (Visa, Master Card, American Express, or Discover Card), or money order.

6. I am paying by money order. Who do I make the payment to?

When purchasing a credit by money order, make it payable to DingaLing Communications Inc.

7. Can I receive a refund for unused credits?

No. Purchased credits are non-refundable.

8. Do you charge tax on credits purchased?

If you are located in Canada and wish to purchase credits, a standard 5% GST charge will apply. If you are located in Saskatchewan and wish to purchase credits, a standard 5% GST and 5% PST charge will apply.

9. Are my online transactions secure?

Yes. Credit purchases are completed through InternetSecure. InternetSecure services the top Canadian banks to provide secure, online, real-time credit card processing. All credit cards presented to InternetSecure are securely directed to the financial institution that issued the credit card, no matter where in the world. InternetSecure does not sell, rent, or divulge any personal information about your transactions to any third party other than the merchant (DingaLing Communications), and your bank.

10. How long after I purchase credits do I wait to use DLC Conferencing?

For security reasons, there is up to a 24 hour waiting period for a credit to appear in your account after your first purchase. After approval, subsequent credit purchases will automatically appear in your account when purchased.

11. Do I have to wait until my current credit balance is $0 before I can purchase another credit?

No. After initial approval, you can purchase an additional credit at any time.

12. What happens if I am on a conference call and my credit balance runs to $0 during the session?

If your credit balance runs to $0 during a conference session, DLC Conferencing will automatically credit your account an additional 5 minutes. In the event the additional credit of 5 minutes is nearing a 0, DLC Conferencing will inform you when you have 1 minute remaining. After this time, your call will be disconnected. All negative balances must be settled before any additional conference calls are booked.

13. What does “Pending Balance” mean?

A dollar amount will appear in the “Pending Balance” section when a credit has been purchased and is going through the approval stage with InternetSecure.

If you have further questions, please contact our support team...